Shipping Policy
Shipping Policy – Bulk Underground
At Bulk Underground, we are committed to providing a smooth and transparent shipping experience for our customers. Please review our policy below for details on processing, delivery, and freight.
Processing Time
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In-stock items are typically processed and shipped within 2–3 business days (Monday–Friday, excluding holidays).
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Processing time is separate from transit time.
Transit Time
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Standard shipping within the continental U.S. typically takes 5–8 business days, depending on the carrier and destination.
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Delivery times are estimates only and cannot be guaranteed once orders are handed to the carrier.
Shipping Costs
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Orders over $225 ship free within the continental U.S.
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Orders under $225 will be charged shipping at checkout based on weight, dimensions, and destination.
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Bulk orders may require freight shipping. If freight is required, our team will contact you to coordinate delivery and confirm any additional charges.
Backorders & Queue System
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We operate on a first-come, first-served queue system.
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If an item is out of stock, your order will be automatically placed in the queue for fulfillment with the next incoming shipment.
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Queued orders are always filled before new orders.
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Customers with queued orders will be notified and provided updates on expected restock timelines.
Damages & Lost Shipments
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Please inspect your order upon delivery. If items are damaged or incorrect, contact us within 7 days at sales@bulkunderground.com with your order number and photos.
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For lost packages, claims must be filed with the carrier. We will assist when possible.
Freight & Palletized Orders
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Large-volume orders may be shipped via freight.
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Customers are responsible for providing accurate delivery details (dock access, liftgate needs, etc.).
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Additional carrier fees (missed appointments, re-deliveries, or special handling) are the responsibility of the customer.
International Shipping
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Bulk Underground primarily ships within the United States.
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International orders may be arranged on a case-by-case basis. Please contact us prior to placing an order outside the U.S.
Contact Us
For shipping questions or freight quotes, contact:
📧 sales@bulkunderground.com
📞 580-395-0532